Returns & Refunds

At WigzbyAshley, every wig is handcrafted with care and made to order. Please read our policy before placing your order.

All Sales Are Final

Due to the custom nature of our products and for hygiene and safety reasons, all wig sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Email us at: [email protected]

Please include:

• Your order number
• Photos of the item and packaging
• A brief description of the issue

We will review your claim and, if approved, provide a replacement or appropriate solution.

Shipping

We are not responsible for:

• Lost or stolen packages marked as delivered by the shipping carrier.
• Delays caused by USPS, UPS, FedEx, weather, or other circumstances beyond our control.

Please ensure your shipping address is correct before placing your order.

Order Changes

Order changes are only accepted within 24 hours of purchase. After that time, your order will begin processing and cannot be changed or canceled.

Contact Us

If you have any questions regarding your order, please contact us at:

Email: [email protected]
Business: WigzbyAshley

Thank you for shopping with WigzbyAshley! We appreciate your support and look forward to creating a beautiful wig just for you